FAQ
General
What's the shipping cost?
We offer free shipping in the US on all orders over $75. Below that, US shipping starts at $4.90 for Economy (5–8 business days). International shipping costs may vary. Customer is responsible for any customs duties, VAT/Taxes, or fees.
When will I receive my products?
All products are shipped out from our fulfillment center within 2-5 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, you place your order on Monday you should receive it by Friday the same week.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
What's your refund policy?
Within 30 days of delivery, send back the bottles from your order — empty, partly used or unopened — and we'll refund the price of every bottle we receive. One bottle ordered, one bottle back. No bottle, no refund. We don't refund the original shipping, and return postage is on you. Email help@eternalspringsbio.com to start a return, then mail the bottles to Eternal Springs Bio, 989 S Main St, Ste A, #469, Cottonwood, AZ 86326.
If your product arrives damaged, we'll ship a replacement or refund it in full. If you cancel a non-subscription order before it's confirmed to ship, you get a full refund. Subscriptions: see the subscription policy in the footer.
Corelify has its own 90-day try-it period — see the Corelify product page.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.
Where are the products manufactured?
Eternal Springs Bio products are manufactured in the United States in a cGMP facility unless specifically noted on the product page.
Can I track my order?
Once you make a purchase, your order will be confirmed, and we will send you tracking information via email.
Do you ship Internationally?
Yes, international shipping is available and the shipping costs will vary depending on the destination country. Please note that we are not responsible for any custom duties or taxes that may occur upon receipt.
Subscription
What does the subscription give me?
Subscriptions are great because you save money through the subscription discount, your supplement(s) arrive just as you are running out if your take them regularly, and you can pause or cancel at any time.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase. To control your subscription visit EternalSpringsBio.com, login, and click on subscriptions within your account.
What is your subscription cancellation policy?
You may cancel at anytime other than the day the product has shipped out. Then if you haven't caught it in time, simply process it as a return.